Frequently Asked Questions (FAQs)
As of July 1st, 2025, Belair Insurance Company Inc. is the insurer that provides the insurance coverages included at no additional charge on CIBC credit cards.
Belair Insurance Company Inc. is a subsidiary of Intact Financial Corporation, the largest provider of property and casualty (P&C) insurance in Canada.
Global Excel Management Inc. (GEM) is the assistance and claims service provider for Out-of-Province Emergency Travel Medical Insurance and Trip Cancellation/Trip Interruption Insurance included on CIBC credit cards.
No. Any documentation required to assess a claim will be requested directly from the cardholder.
The protection of your personal information remains a top priority for us. To read the commitment we’ve made to protecting your privacy, and understand how we use, collect and disclose your personal information, please visit our Privacy Promise online at https://cibc.client.insure/privacy.
Belair Insurance Company Inc. is committed to providing consumers with exceptional service. It is important to us that you let us know how we are doing. If you are not satisfied with an action, product or service you received, you have the right to express your dissatisfaction through our Complaint Handling Protocol available at: https://cibc.client.insure/complaint-procedures
You may contact us at any time to obtain information on how we process complaints or how you can file a complaint or inquire about a complaint you have made. Our clients can contact the Customer Experience Team in the following ways:
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By mail:
Belair Insurance Company Inc.
Customer Experience Team
2450 Girouard Street West
Saint-Hyacinthe, QC, J2S 3B3 - By email: [email protected]
- By telephone: 1 866 405-6763
- Or through our online complaint form